Senior Service Advisor01.01.2018
Motorrad Senior Service Advisor
Up to £24,000 basic salary depending on experience + Bonus potential of £4,000
Additional Package Info: 22 days holiday plus Bank Holidays, Pension contribution,Childcare Vouchers, Vehicle Leasing Scheme, Cycle to Work Scheme and Training and Development
An excellent opportunity has arisen for an experienced Senior Service Advisor to join our team and be responsible for ensuring customers are happy with all their servicing and repair needs as well as promoting accessories, aftersales services and the latest BMW models.
In return, we are offering the right candidate the chance to join our progressive group of dealerships working with a prestigious brand and excellent career prospects. The role comes with an attractive salary, bonus scheme and benefits.
The purpose of the role is: -
To make the customers experience a special and memorable one and to ensure a high level of service and customer care.
To ensure the workshop is correctly loaded to maximise the profitability of the department.
Answer all incoming telephone enquiries and dealwith any customer enquiries for service, parts and sales as required.
Ensure all retail WIP is in pro forma state ready to be invoiced once the customer has had the service/repair explained in detail. It can then be invoiced and payment taken.
All Internal WIP to be invoiced on the day of completion.
Ensure all completed warranty repair work is issued to the warranty department for costing.
All vehicle health checks are estimated including any up sell and customers are informed of any necessary work and costs including time frames for any additional work authorised by the customer.
Applicants must be eligible to work in the UK and hold a valid UK driving licence.
If you are interested in applying for this role, please apply by sending your CV to firstname.lastname@example.org