Essential COVID-19 Contact Information

18.05.2020

Essential COVID-19 Contact Information

18.05.2020

We are open for business with some important changes to our services and contact channels to ensure the safety of our customers and colleagues. Customers are reminded that face coverings must be work on our premises, as mandated by the Government unless you are waiting within our refreshments lounge.

BMW New & Approved Used Bike Sales:

Following the Governments recent announcement confirming the re-opening of car & bike showrooms from June 1st, we are delighted to confirm that we will be safely reopening our showroom doors from Monday 1st June. To ensure we re-open our showroom doors to a Covid safe environment, we have extended many of our existing processes already safely in place for our service customers to ensure we adhere to all Government guidelines.

As we continue to monitor the number of people within our showroom, we would encourage our customers to book a browsing slot or an appointment with one of our team before visiting, to avoid any disappointment or the need to wait on arrival.

If you would like to visit our showroom or book a test ride, there are some important changes have taken place within our retailer that you should be aware of:

  1. A strict 2 metre social distancing rule has been implemented throughout all our retailers

  2. An easy to follow one way system is clearly signposted to enter and exit the building

  3. Clear 2 metre markers located on the floor and within our waiting area

  4. A no handshake policy for the protection of our colleagues and customers

  5. Hand sanitising stations in key locations on entry, exit and when signing any paperwork

We continue to expertly deliver an online sales experience to those of our customers who prefer to enquire and transact online, and so should you need to replace your bike for whatever reason, we have a team that can remotely look after you, from initial enquiry through to the collection or delivery of your new vehicle, ensuring all social distancing measures are followed. Your new vehicle will be fully sanitised before collection or delivery.

Phone: 01604 232000 Mon – Friday 9am – 6pm Sat – Sun 10am – 4pm

Email: MotorradManagerWollaston@williammorgangroup.co.uk

Online Contact Form: If you would like to get in touch via contact form on our website, click the HERE to complete a short form with your enquiry and contact information. Your enquiry will be sent direct to our sales support team to follow up.

Service Department

Our service department remains open for all maintainence work. All service work is being carried out by appointment only. If your BMW bike is in need of a service, health check, safety related work, or sanitising valet you can choose between a drop off or waiting appointment or a collection and delivery.

If you have chosen to visit us for a drop off or waiting appointment, some important changes have taken place within our retailer that you should be aware of:

  1. A strict 2 metre social distancing rule has been implemented throughout all our retailers

  2. An easy to follow one way system is clearly signposted to enter and exit the building

  3. Clear 2 metre markers located on the floor and within our waiting area

  4. A no handshake policy for the protection of our colleagues and customers

  5. Hand sanitising stations in key locations on entry, exit and when signing any paper work

    If the collection and delivery of your vehicle would be more convenient, we are able to collect and return your vehicle from a work or home address within a 15 mile radius of our retailer, this service is chargeable at a cost of £20 per vehicle.

    Our vehicle technicians will be adhering to all social distancing measures when moving around the workshop, personal protective equipment including face masks and gloves will be worn when carrying out vehicle work. All customer vehicles will be fully sanitised and wiped down with anti-bacterial wipes before being fitted with protective covers where necessary, as well as a sanitising wipe down of the vehicle key before being collected or delivered back to the customer.

If you would like to make a reservation or speak to one of the service team, you can contact us via the channels below:

Phone: 01604 232000 Mon – Friday 9am – 6pm Sat – Sun 10am – 4pm

Email: MotorradManagerWollaston@williammorgangroup.co.uk

Online Contact Form: If you would like to get in touch via contact form, please click HERE and complete a short form with your enquiry details and contact information. Your enquiry will be sent direct to our service support team to follow up.

For replacement Part enquiries needed now, please email us on:

MotorradManagerWollaston@williammorgangroup.co.uk

The safety of our customers and colleagues is our main priority and we would like to thank you for observing and supporting the measures we have introduced to ensure we have a Covid safe workplace.